Terms of Use

We reserve the right to update our terms of service pertaining to this website, our marketing materials, promotional programs and other such materials at any time without notice.


All material, including all text and imagery on this website is copyrighted by the respective owner. Globally, all content is copyright MetroSpire Pty Ltd (and Floor Five Pty Ltd) and may not be reproduced or used in any way without the expressed written permission of MetroSpire Pty Ltd

Coupon Codes

If coupon codes are available and valid, only one may be used at any one time and within any one transaction. Different offers and promotions may not be combined.

Free Gifts & Bonus Items

If your order contains a free gift or bonus promotional item, this item must be returned if you return your order.  Depending on the specific promotion, you may have to return the free item if you return part of your order in the case where you would not have been entitled to the free gift.  For example, if you get a free gift for an order over $200 and you subsequently return items making your new order total less than $200, you would have to return the free gift also.  Free items should be returned in new and unused condition.  If you would prefer to keep the free gift, you can contact us and we can arrange for you to purchase the free gift at a fair and reasonable cost.

E-mail Marketing

If you supply your e-mail address to us, we may add your e-mail address to our e-mail marketing database. This may be provided to us by way of phone, Internet web form, e-mail or otherwise. We generally send weekly e-mail newsletters with our latest products, offers and promotions. You will be given the opportunity to unsubscribe from e-mail lists or manage your preferences at any time. If you unsubscribe from an e-mail list, you will not receive any further e-mails from that list unless you choose to re-subscribe.

Customer Accounts

Customers may be allocated a customer account after a first transaction in our store even when checking out as a guest. An email will be sent to you advising your account details which can be updated or cancelled at any time. If you do not create an account, one may be created for you automatically so that you can perform functions such as returns and to check the status of your order etc. Anyone can create a customer account with us at any time or during their first purchase.


MetroSpire Pty Ltd & Floor Five Pty Ltd (we), its directors, representatives, contractors, agents, or employees are not liable to you or any other for any loss in connection with the use of this Site or a Linked Website.

MetroSpire Pty Ltd & Floor Five Pty Ltd have endeavoured to accurately depict the products offered on the Site. However, because the depiction of a product is dependent on your computer monitor, we cannot guarantee that such depiction will be accurate. The products also may appear larger or smaller than their actual size depending on your monitor. Some photographs have been enlarged to show detail. Any reference to products or services on this Website is for information purposes only and does not represent an endorsement or a recommendation of those products or services by us.

We do not warrant that information or images contained on the site will be accurate, reliable or error-free, or that errors will be corrected. Material on the Site may contain technical inaccuracies or typographical errors (including price errors). We cannot be held responsible for inaccuracies and omissions in the Site and reserves the right to modify, delete and correct errors at any time including after you have placed and paid for an order. Our prices are also subject to change without notice.

You must not attempt to change, add to, remove, deface, hack or otherwise interfere with this website or any material or content displayed on this website.

Subject to any non-excludable provisions in the Trade Practices Act, 1974 (Australia), we expressly disclaim all warranties with respect to the information and applications contained on the website and your use of the website, including all implied warranties of merchantability and fitness. In no instance shall we, our directors, representatives, contractors, agents, or employees be liable for any damages whatsoever (including special, indirect or consequential) arising out of or in association with the use or functionality of the website whether in contract, at common law or in equity, or on any other basis. These Terms and Conditions do not exclude warranties or conditions which we cannot, by law, exclude. These Terms and Conditions include any liability which any law requires us to accept. If we become liable for any breach of any such condition or warranty, our liability shall be limited at our option, to any one or more of the following:

(a) in the case of goods, to any one it determines of the following: replacement of the goods or the supply of equivalent goods; repair of the goods; payment of the cost of replacing the goods or acquiring equivalent goods; or payment of the cost of having the goods repaired; and

(b) in the case of services, to either supplying the services again or payment of the cost of having the services supplied again.

Discount Amounts and Percentages.

All % based discounts shown are off the RRP of the product at the particular time shown.
All $ based discounts shown are off the RRP of the product at the particular time shown.