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Shipping & Delivery

Australia

Australia Post eParcel

$7.95 Flat Rate (orders under $50)

FREE for orders over $50

  • Standard eParcel Post
  • Tracking for your peace of mind
  • Signature on delivery available
  • Authority To Leave without signature option
  • Guaranteed delivery (with signature)
  • Plain packaging available upon request

 

Delivery times guide

From when your order is placed:

Brisbane
1-2 Business Days
Rest of QLD
2-4 Business Days
Sydney
2-4 Business Days
Melbourne
3-4 Business Days
Adelaide
3-4 Business Days
Darwin
4-6 Business Days
Canberra
4-6 Business Days
Perth
4-6 Business Days
Hobart
4-6 Business Days

Express Post eParcel

$9.95 Flat Rate (orders under $50)

$2.95 for orders over $50

  • Express eParcel Post
  • Tracking for your peace of mind
  • Signature on delivery available
  • Authority To Leave without signature option
  • Guaranteed delivery (with signature)
  • Plain packaging available upon request

 

Delivery times

We recommend Express Post.  Orders placed before 2pm AEST (QLD Time) should be received the next day via Express Post.  On rare occasions, Australia Post may take longer, however Express Post is still the fastest form of shipment. Express orders are delivered by Australia Post usually overnight after the order has been shipped to most metropolitan areas within Australia. Postcodes outside the Express Code network still receive priority fast delivery.

All other regional locations may take longer depending on the postal services in that particular area. For assistance with shipping time or to arrange a different shipping method, please contact us.

Network & delivery times Next Day Delivery network

New Zealand

New Zealand Post eParcel

$7.95 Flat Rate (orders under $50)

FREE for orders over $50

  • Standard Parcel Post
  • Online tracking including email notifications
  • 4-7 Business Days estimated delivery time
  • Sent via Australia Post / NZ Post
  • Plain packaging available upon request

 

Express NZ Post eParcel

$9.95 Flat Rate (orders under $50)

$2.95 for orders over $50

  • Express Parcel Post
  • Online tracking including email & SMS notifications
  • Signature on delivery for peace of mind
  • 2 Business Days estimated delivery time
  • Plain packaging available upon request

 

Worldwide

Registered Post International

$9.95 Flat rate

  • Standard Post
  • Tracking number provided where tracking available
  • Signature on delivery provided where possible

 

Delivery times

This varies for different parts of the world. Usually it can take 5 - 14 days after your order is sent by our warehouse for delivery to occur. The EMS Post system is generally very fast and reliable. Sometimes orders are stopped for inspection by your local customs or postal service before delivery and this can delay your delivery. For assistance with shipping, please contact us.

Express Courier International

$39.95 Flat rate

  • Super fast delivery
  • Using the international EMS network
  • Tracking for your peace of mind
  • Signature on delivery

 

Delivery times

This varies for different parts of the world, however you can expect 3 to 6 business days after your order is sent by our warehouse for delivery to occur to most parts of the world. For further detailed information, you can contact us.

Other Info & Conditions

STANDARD SHIPPING (AUS)

Delivery times for standard shipping depend mostly on location and take 1 to 10 business days, sometimes a little longer to remote areas. Parcels are dispatched from our Brisbane warehouse. The method chosen will depend on your location. All parcels are sent with full tracking information - details of which are sent with your despatch confirmation. Deliveries are only made on weekdays.  We usually ship most orders the same day they come in but in busier periods it can take a little longer.

EXPRESS SHIPPING (AUS)

Express orders received by 2pm (AEST) are sent on the same day. Delivery times for express delivery are typically 1-2 business days from shipment. Major metro areas are typically the next business day after despatch. All parcels are fully trackable - details are sent with your despatch confirmation. Deliveries are only made on weekdays except in some circumstances when Australia Post extends deliveries to Saturdays. We are not able to offer any delivery time guarantees as we have no direct control over our freight providers.

SIGNATURES & AUTHORITY TO LEAVE

Unless otherwise instructed, we send all parcels with signature upon delivery required, meaning the delivery driver will not leave the parcel without obtaining a signature.  If there is nobody available to sign for the parcel, it will be transferred to your nearest Australia Post branch for collection by you and you will be notified by email.  If you would prefer that the parcel be left at your premesis without the driver obtaining a signature, you can tick the 'Authority To Leave' box at the checkout and enter any specific instructions.  The delivery driver will only leave the parcel in a convenient and safe place at the front of the premesis.  Generally, Australia Post will not do things like leave parcels around the back door or in unsafe places.  If the delivery driver determines they are unable to safely leave the parcel, they will not leave it. By choosing Authority to Leave you accept that we cannot be held responsible or liable for any loss or damage of a parcel. Your parcel will typically only be left if there is a place deemed to be safe to leave the parcel. Unfortunately we cannot control this process as this is dependent on both the carrier and the circumstances for each individual delivery.  We highly recommend 'Signature upon Delivery' and having your parcel delivered to an address such as a work address where there will be someone to accept the delivery during business hours. We reserve the right to require signature upon delivery for any parcel if we deem appropriate.

INTERNATIONAL SHIPPING INFO

Standard shipping is by Registered Airmail or Track & Trace Airmail which typically takes 5-15 working days for delivery. An Express Shipping option is available also. All orders are despatched via a trackable method where possible, though tracking may be limited in your country.  We are not able to control the tracking availability in your country.

TAXES & DUTIES

Import Customs & Duty For Orders Delivered Outside of Australia

Most countries have import duty and other taxes on goods entering their country. The amount you are allowed to import varies from country to country and you are responsible for all charges that may be applied to allow your goods to leave customs. Unfortunately Wear It Out is not able to estimate what these charges might be and therefore cannot be held responsibile. We always include a customs declaration (CN22) and/or commercial invoice (for courier deliveries) which has the value of the products being purchased based on the price paid. We are legally unable to enter any other value or mark orders as gifts. We encourage all customers take into account whether there any taxes, duties or any costs associated with their collection before ordering.

GENERAL INFORMATION

Estimated Despatch Dates

All orders are given an estimated despatch timeframe during checkout. However, it must be remember that these are just estimates based on the information available at the time of ordering. Despatch dates can be affected by busy periods or delays from suppliers. We will, of course, endeavour to keep customers informed at all times.

Public Holidays

No parcels are dispatched on QLD public holidays.

Guarantee & Liability

We guarantee the delivery of all parcels provided that a signature upon delivery is requested and required, that you do not request a 'Safe Drop' with Australia Post after we have shipped your parcel, that you do not change your delivery address after you have placed your order and that you have correctly and completely provided your address.  We are unable to accept responsibility or liability for any loss or expense due to inaccurate or incomplete addresses provided by you, so please check your order confirmation email carefully and notify us immediately if you have made an error with your shipping address.  Where you have chosen not to sign for a parcel and the parcel becomes lost or stolen, Wear It Out will offer all reasonable assistance to locate missing parcels and we may choose to offer compensation or replacement at our sole discretion.

FAQS

Can you deliver to a work address?

Yes and in fact, we highly recommend using a business or work address for your delivery as signatures may be required for delivery and it's usually also easier to make sure someone will be there during business hours to accept the delivery.

Why has my parcel not been despatched yet?

It's most likely that your order contains a Special Order or Backorder item. It is likely that we have to wait for items on your order to arrive from our suppliers. Rest assured that as soon as we have all pieces for your order, it will be sent immediately. Only orders that are fully in stock can be shipped immediately.  In some cases we will send out part of your order prior to backorder items arriving separately. Items that are on backorder are always identified to you when adding them to the cart and at the checkout to avoid disappointment.

Post Office Boxes

Yes.  We delivery to PO Boxes.

What carriers does Wear It Out use?

We use Australia Post to ensure that your parcels gets to you as safely, conveniently and as quickly as possible.  From time to time, we may choose to use other carriers such as couriers to deliver your parcel.

How do I track my parcel?

Full tracking information is provided in your despatch confirmation, plus we will send you emails with progress of your parcel as it makes its way to you. If you don’t receive this email we advised to check your spam or junk folders as depending on your emails settings we do find that our emails can land in those folders. If you still cannot find your email please contact our friendly Customer Service or Australia Post who can assist in tracking your parcel for you.

How are my goods packaged?

All parcels are lovingly packed into tough satchels or occasionally boxes to protect your items by our experienced warehouse team. These same boxes/satchels can then usually be re-used to return any items back to Wear It Out if necessary.  We often remove unnecessary packaging such as hangers, plastic clips and such from garments before shipping.

Why is my parcel at my Post Office when I chose Authority To Leave?

Whether a parcel is left or not is entirely at the discretion of the delivery driver (depending on the carrier). If they deem that there is nowhere safe to leave the parcel, they will not do so. Unfortunately we cannot control this, however most of the time when you request a parcel be left without obtaining a signature, it is left with no hassle.

Can I change my delivery address?

Delivery addresses can be changed at any point prior to despatch, simply contact friendly Customer Service. Once you receive your despatch confirmation then we are unable to change the address.  We may also not be able to change a delivery address in certain circumstances if you paid for your order using PayPal.

OTHER TERMS & CONDITIONS

Undeliverable / RTS Parcels

In the event that a parcel is returned to us as undelivered or unclaimed, we will inform you as soon as we receive it. We do not take responsibility for parcels that are incorrectly or insufficiently addressed, however we will do all we can to recover the parcel on your behalf and arrange a redelivery to you.  If you wish to have the parcel redelivered, we will advise you of the delivery charges which will include the charges from Australia Post to return the parcel to us.  If you would prefer a refund and your order is within the terms of our Returns Policy, we can provide a full refund of the items we receive back less the original postage costs and any costs incurred to have the parcel returned to us.  We will only hold returned mail for a period of upto 60 days after your original shipping date.

Suspected Credit Card Fraud

Our website uses automated fraud detection technology to safeguard ourselves and our customers from credit card fraud.  If your transaction is flagged for further verification, we reserve the right to delay shipment of your order until such time as we have completed an investigation and deemed the transaction to be legitimate.

Combined Shipping for Multiple Orders

In the event that two or more orders are made for one customer at one delivery address, we may at our discretion send all the orders together in one package at the same time unless otherwise advised.

Countries We Ship To

Andorra
Argentina
Armenia
Aruba
Australia
Austria
Belgium
Bolivia
Brazil
British Indian Ocean Territory
British Virgin Islands
Brunei
Bulgaria
Canada
Cayman Islands
Chad
Chile
China
Christmas Island
Cocos (Keeling) Islands
Cyprus
Czech Republic
Denmark
Dominica
Dominican Republic
Ecuador
El Salvador
Estonia
Finland
France
French Guiana
French Polynesia
French Southern Territories
Georgia
Germany
Gibraltar
Greece
Greenland
Grenada
Guadeloupe
Hong Kong SAR China
Hungary
Iceland
Ireland
Isle of Man
Israel
Italy
Jamaica
Japan
Jersey
Jordan
Latvia
Lebanon
Lesotho
Liberia
Lithuania
Luxembourg
Macau SAR China
Macedonia
Malaysia
Malta
Mauritius
Micronesia
Moldova
Monaco
Montenegro
Montserrat
Morocco
Netherlands
Netherlands Antilles
New Caledonia
New Zealand
Norfolk Island
Norway
Papua New Guinea
Peru
Poland
Portugal
Qatar
Romania
Russia
Saint Lucia
Saint Martin
Samoa
San Marino
Seychelles
Singapore
Slovakia
Slovenia
Solomon Islands
South Africa
South Korea
Spain
Sri Lanka
Sweden
Switzerland
Taiwan
Turkey
Tuvalu
U.K.
Ukraine
United Arab Emirates
U.S.
U.S. Minor Outlying Islands
U.S. Virgin Islands
Vanuatu
Vatican City
Venezuela
Vietnam

Note Shipping and General Conditions

  • Same Day Shipping cut-off for Express Post orders is 2pm AEST (Queensland).
  • Free shipping is for Australian order addresses for orders of $50 or more.
  • Australian customers may elect to have parcels left without a signature by requesting this in the comments section at the checkout. Doing so voids all guarantee of delivery as we are unable to be certain of what happens to your parcel once it has been left unattended.
  • It is our normal policy to remove unnecessary packaging such as hangers, plastic clips and the like from garments before shipping although we make every attempt to include branded boxes with any products that are originally packaged that way.
  • In the event that 2 or more orders are made for one delivery address we may at our discretion send all the orders in 1 package
  • Delivery times are estimates
  • Deliveries are sent on business days, please allow for any public holidays.
  • We may delay any order if there is doubt as to the validity of the credit card transaction.
  • All country duties and import taxes are the responsibility of the purchaser.
  • We use Australia Post Express Courier International and DHL for international express orders.
  • In the event that your parcel is returned to us by Australia Post due to you supplying an incorrect address or failing to accept the delivery, we may ask you to pay a return to sender and redelivery charge of up to $20.
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