■ Same day dispatch available (within Australia)
■ Orders shipped from our Australian warehouse
■ All orders issued with tracking numbers
■ Plain packaging available upon request
■ International delivery available
Next Day Delivery within Australia !
All international orders (outside of Australia) are usually shipped within 48 business hours of receiving payment. In many cases we will send your order on the same day that you place it. There may be a delay if we aren't able to automatically verify your credit card transaction details.
How long will it take to arrive?
In Australia – Our Registered Post & Insured Post delivery times are approximately:
|Brisbane:||1 - 2 Business Days after your order is placed|
|Rest of QLD:||1 - 3 Business Days after your order is placed|
|Sydney:||2 - 3 Business Days after your order is placed|
|Melbourne:||3 - 4 Business Days after your order is placed|
|Adelaide:||3 - 4 Business Days after your order is placed|
||4 - 6 Business Days after your order is placed|
||4 - 6 Business Days after your order is placed|
|Perth:||4 - 6 Business Days after your order is placed|
|Hobart:||4 - 6 Business Days after your order is placed|
>> In Australia – Express Post (fastest)
Express Post orders are delivered by Australia Post overnight after the order has been shipped to most metropolitan areas within Australia. Postcodes outside the Express Code network still receive priority fast delivery. Orders placed before 2pm AEST should be received the next day via Express Post.
All other regional locations may take longer depending on the postal services in that particular area. For assistance with shipping time or to arrange a different shipping method, please contact us.
>> International – All orders shipped outside of Australia
This varies for different parts of the world. Usually it can take 5 - 14 days after your order is sent by our warehouse for delivery to occur. The EMS Post system is generally very fast and reliable. Sometimes orders are stopped for inspection by your local customs or postal service before delivery and this can delay your delivery. For assistance with shipping, please contact us.
List of Countries with known delays in delivery
Germany - due to mail handling in Germany and customs clearances, our customers often experience delays in delivery.
Netherlands - due to customs handling in the Netherlands we often get customers reporting delivery delays.
How will my order be shipped?
We use Australia Post to send all of our orders within Australia and worldwide. This means it will be sent via mail parcel. All international parcels are sent via registered air mail. We value your privacy when shipping orders so the exact contents will not be shown on the outside of the package. The sender will be called "WearItOut.com.au" or "Floor Five Pty Ltd". We do need to show a brief description of the contents on a commercial invoice for customs purposes for deliveries outside of Australia. This will be included inside the customs declaration pouch.
How do I track my shipment?
Australian customers can track each order simply by clicking the tracking link in your Shipping Confirmation e-mail or go to http://www.auspost.com.au/track and type in or copy and paste the tracking number provided.
International customers should enquire with their local post or mail service. PLEASE NOTE: The tracking numbers provided may not be trackable in each country or for each service. Tracking numbers only become visible once your order has been processed through your local customs. This is usually only a few days before your order arrives.
How will my order arrive & be packaged?
Your order will arrive in a satchel bag or small box via post. The parcel will be from "WearItOut.com.au" or "Floor Five Pty Ltd" and will state a return address located on the outside but there will be no indication of the exact contents of the parcel. Your goods inside the parcel will be packaged and wrapped with fine tissue for a touch of extra luxury and will be securely protected against damage. A packing slip listing the items in your order will be included inside the package, wrapped up with your goods. We value your privacy when sending your order. In most cases, we do not ship any of the product packaging (for instance we do not send underwear boxes if they come that way) to keep postage costs down.
What if I want plain packaging or discreet delivery?
No problem! Just let us know in the comments at the checkout and we'll make sure you receive plain, unbranded packaging with no indication of the contents.
What if I am not home when my order is delivered?
No problem! Australia Post will leave a card in your letterbox explaining that they tried to deliver. The card will have instructions on how you can collect your order from your nearest Australia Post branch. Alternatively, you can elect to have your order left in a secure location at your address (available only for orders of less than $75). Just inform us in the notes section at the checkout. We recommend opting for Insured Post as your shipping option if you are going to have the parcel left without obtaining a signature.
Do I have to sign for the delivery?
All Australian and International deliveries must be signed for when you receive it however if you would prefer, you can nominate to have your order left without a signature at your address if you will not be there when it arrives. This service is only available to Australian customers who place orders with a value of less than $75. We recommend opting for Insured Post as your shipping option if you are going to have the parcel left without obtaining a signature. We can not guarantee delivery or be responsible for any loss or damage to parcels that you do not receive if you choose not to use our registered signature service. We therefore recommend that you do not have parcels left at your door or in letterboxes etc. You could perhaps consider having your order delivered to your work address if you will not be home.
Where will my order be shipped from?
Orders containing products from our warehouse are shipped from our warehouse and distribution centre in Brisbane, QLD, Australia. All products are held in our warehouse prior to shipment. Some products (like skincare, haircare etc) are shipped seperately from other brands from one of our partner warehouses. This will be clearly noted on the page when you purchase the product.
What is the default currency for shipping costs?
All prices for products and shipping are shown in AUSTRALIAN DOLLARS by default unless you otherwise select your local currency to display. You will be billed in Australian Dollars only and all conversion rates to other currencies are approximate values. All orders and products are shipped from Australia.
Is everything in stock?
YES it is – our system will not allow you to purchase a product or size that is not actually in stock so you can purchase with confidence. If for any unlikely reason we are unable to supply a product, we will contact you to see if you would like to have it sent later, exchanged for something else or have the item refunded.
What if my order hasn't arrived?
We use the most advanced eParcel shipping system in Australia with tracking available on ALL domestic parcels the whole step of the way. It’s EXCEPTIONALLY unlikely that a parcel can be lost in the mail due to this system. We will assist you in every way possible to locate your parcel in the unlikely event it doesn’t get to you. Usually parcels are waiting at a local post office for collection and we’re able to find them and arrange for you to pick them up.
For peace of mind and added protection, we recommend using Insured Post to ensure the security of your order in the post. This insurance protects you against loss or damage. Whilst we can’t accept liability for any order lost in the post if one of these options was not selected, we of course will make every attempt to reach an agreement with you and may opt to replace your order or give you a store credit.
NOTE: SUSPECTED CREDIT CARD FRAUD
Our checkout system uses verification technology and IP technology to identify fraudulent transactions, and sometimes these are mistakenly identified. We will contact you should this occur and ask for further details.
We reserve the right to delay shipping of any order which we deem to be of a possibly fraudulent nature while we investigate the payment. We will not send stock, even after payment, in the event that we believe a credit card has been used without authorization. In this event, we will aim to resolve the issue with the buyer and if we are not satisfied that the credit card transaction is fully legitimate, we may choose to refund the transaction and cancel the order.
Still have questions? We're here to help!
Let's get you some answers. You can contact us via our contact page by either phone, e-mail or live chat. We'd be happy to help you with any enquiry you have.
You can also check our Frequently Asked Questions page and search your enquiry.