■ Plain white satchel packaging – no logos or indication of contents

■ Same day dispatch available (within Australia)

■ All orders issued with tracking numbers

■ International delivery available

Next Day Delivery within Australia !

All international orders (outside of Australia) are usually shipped within 48 business hours of receiving payment.  In many cases we will send your order on the same day that you place it.

How long will it take to arrive?

 In Australia – Our Registered Post & Insured Post delivery times are approximately

Brisbane:          1 - 2 Business Days after your order is placed.
Rest of QLD:    1 - 3 Business Days after your order is placed.
Sydney:             2 - 3 Business Days after your order is placed.
Melbourne:       3 - 4 Business Days after your order is placed. 
Adelaide:          3 - 4 Business Days after your order is placed.
Darwin:             4 - 6 Business Days after your order is placed.
Canberra:         4 - 6 Business Days after your order is placed.
Perth:                4 - 6 Business Days after your order is placed.
Hobart:              4 - 6 Business Days after your order is placed.

In Australia – Express Post (fastest)

 Express Post orders are delivered by Australia Post overnight after the order has been shipped to most metropolitan areas within Australia.  Postcodes outside the Express Code network still receive priority fast delivery.  Most orders placed before 3pm AEST should be received the next day via Express Post.

All other regional locations may take longer depending on the postal services in that particular area.  For assistance with shipping time or to arrange a different shipping method, please contact us.

International – All orders shipped outside of Australia

This varies for different parts of the world.  Australia Post is generally very fast and reliable.  Sometimes orders are stopped by your local customs or postal service before delivery and this can delay your delivery.  For assistance with shipping, please contact us.

List of Countries with known delays in delivery

Germany - due to mail handling in Germany, our customers often experience long delays in delivery of up to 4 weeks after we send orders.
Netherlands - due to customs handling in the Netherlands we often get customers reporting lengthy delivery delays. 

How will my order be shipped?

We use Australia Post to send all of our orders within Australia and worldwide.  This means it will be sent via mail parcel.  All international parcels are sent via air mail.  We value your privacy when shipping orders so the exact contents will not be shown on the outside of the package.  The sender will called "MetroSpire Pty Ltd" and there will be NO notification that the parcel is being sent by Wear It Out .com.au.  We do need to show that the contents are 'new clothing' for customs purposes outside of Australia.

How do I track my shipment?

Simply click the tracking link in your Shipping Confirmation e-mail or go to http://www.auspost.com.au/track and type in or copy and paste the tracking number provided.

How will my order arrive?

Your order will arrive in plain packaging such as a satchel bag or small box.  The parcel will NOT have our logo or web site name on the outside.  The parcel will be from "MetroSpire Pty Ltd" and will state a return address located on the outside but there will be no indication of the exact contents of the parcel.  Your goods inside the parcel will be packaged and wrapped with fine tissue for extra luxury and we will also apply a plastic wrap where required to protect your goods from moisture.  Your invoice including pricing will be included inside the package, wrapped up with your goods.  We value your privacy when sending your order.

Where will my order be shipped from?

All orders are shipped from our warehouse and distribution centre in Brisbane, QLD, Australia.  All products are held in our warehouse prior to shipment.

What is the default currency for shipping costs? 

All prices for products and shipping are shown in AUSTRALIAN DOLLARS by default unless you otherwise select your local currency to display.  You will be billed in Australian Dollars only and all conversion rates to other currencies are approximate values.  All orders and products are shipped from Australia.

Is everything in stock? 

 YES it is – our system will not allow you to purchase a product or size that is not actually in stock so you can purchase with confidence.  If for any unlikely reason we are unable to supply a product, we will contact you to see if you would like to have it sent later, exchanged for something else or have the item refunded.


What if my order hasn't arrived?

We use the most advanced eParcel shipping system in Australia with tracking available on ALL domestic parcels the whole step of the way.  It’s EXCEPTIONALLY unlikely that a parcel can be lost in the mail due to this system.  We will assist you in every way possible to locate your parcel in the unlikely event it doesn’t get to you.  Usually parcels are waiting at a local post office for collection and we’re able to find them and arrange for you to pick them up.

For peace of mind and added protection, we recommend using Insured Post to ensure the security of your order in the post.  This insurance protects you against loss or damage.  Whilst we can’t accept liability for any order lost in the post if one of these options was not selected, we of course will make every attempt to reach an agreement with you and may opt to replace your order or give you a store credit.


NOTE:  INTERNATIONAL DUTIES AND TAXES

You are responsible for paying any local import or customs duties and taxes that may be payable in your own country.  You should be aware of these before placing an order on our website.  This does not apply to orders delivered within Australia.

NOTE:  SUSPECTED CREDIT CARD FRAUD

Our checkout system uses verification technology and IP technology to identify fraudulent transactions, and sometimes these are mistakenly identified.  We will contact you should this occur and ask for further details.

We reserve the right to delay shipping of any order which we deem to be of a possibly fraudulent nature while we investigate the payment.  We will not send stock, even after payment, in the event that we believe a credit card has been used without authorization.  In this event, we will aim to resolve the issue with the buyer and if we are not satisfied that the credit card transaction is fully legitimate, we may choose to refund the transaction and cancel the order.

Still have questions?  We're here to help!

Let's get you some answers.  You can contact us via our contact page by either phone, e-mail or live chat.  We'd be happy to help you with any enquiry you have.

You can also check our Frequently Asked Questions page and search your enquiry.