RETURNS POLICY:

We are always happy to exchange products for size reasons or if you're not completely happy with the fit.  There are some necessary exclusions though.  We are very reasonable with our returns and want our customers to be fully satisfied with our products and services, so please do contact us if you have any concerns.

To minimise the possibility of having to return an item, we ask that you please carefully read the information and description about the item/s you are purchasing.  We are always happy to help with any questions you may have about your intended purchase. 

You may return most items within 14 days of delivery for a full refund or exchange if the product was not what you ordered or is defective (however, defective articles are not shipped by us). We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).  Please note that we inspect all products for defects before shipping them and keep records of this per order to ensure our customers receive the highest level of quality and service from us.  We offer quality merchandise from quality brand partners and we will of course investigate any faulty product with a view of achieving a result for our customers.

If for any reason you are not satisfied with the quality of a product, please let us know.

We are happy to exchange most items from our store for a different size, or even if you just are not too sure about the fit.  We can also offer a store credit on your customer account so that you can select something different from our store. 

Due to health reasons, we are usually unable to return or exchange any underwear or swimwear articles if they have been worn, however items returned in the packaging that have not been worn are ok.

In some cases where you request an exchange or store credit, we may ask you to pay for the return postage both ways (ie:  from you to us and from us back to you).

In the event we need to issue you with a refund, you should expect to receive your refund within two weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper, the time it takes us to process your return once we receive it, and the time it takes your bank to process our refund request.

Return requests can be made by logging into your customer account and looking at your completed order.  From there you can send a return request for your item / items.

Please use the form below if you have any further questions.

INTERNATIONAL EXCHANGES AND RETURNS NOTES
OUTSIDE OF AUSTRALIA:

We are happy to exchange most items from our store for a different size, or even if you just are not too sure about the fit.  We can also offer a store credit on your customer account so that you can select something different from our store.    Please remember, however, that you will be asked to pay for the return postage both ways.

In the event that we need to issue a refund for a returned item, we will deduct the amount that it cost us to ship the goods to you if you were entitled to free shipping on your order.

Return requests can be made by logging into your customer account and looking at your completed order.  From there you can send a return request for your item / items. 

If you have any further questions, please submit an e-mail to us using the contact form below: 

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